Why is my task stuck in Pending or Scheduled?

A task shows Pending execution or Scheduled and does not seem to start.

Pending execution

The task has been told to start and is waiting for Shopify to accept its bulk operation. This is normal for a minute or two, longer if another bulk operation is already running in your store (another task from this app, an import in the Shopify admin, or another app). It starts automatically when the queue is free.

If a task stays in Pending execution for a long time, check the Tasks list for a Running task, wait for it to finish, and refresh. If nothing is running and the task still does not start, contact support with the task ID.

Scheduled

The start time has not arrived yet. Check three things:

1. Timezone. The scheduled time is in the timezone shown in Settings › Timezone, not necessarily your computer's. See Set your timezone.

2. Date. Open the task; the Task status card shows Scheduled for <date> at <time>.

3. Recurring. Recurring occurrences are picked up every 10 minutes, so a run can begin up to about 10 minutes after the time you set.

To start a scheduled task right away, choose Apply change now from the ⋮ menu.

Manual start

A task with the badge Manual start never starts by itself. Choose Apply change now, or open the task and set a Start time.