Why do my manual edits keep reverting?

1.Automatic Revert Task is Scheduled

If a scheduled revert task is in place, the app will automatically undo changes at the specified time.

Example:

• 10:00 AM: The app updates Product A’s price from $50 to $60.

• 10:30 AM: A store admin manually changes the price from $60 to $55 in Shopify Admin.

• 11:00 AM: A scheduled revert task runs, restoring the price back to $50 (the original price before the bulk edit).

Result: The admin’s manual change ($55) is overwritten because the app restores the original price.

Solution:

• Check if undo tasks are scheduled and disable them if necessary.

• If manual updates are required, cancel any auto-revert tasks after bulk edits.

2. The Product Was Manually Reverted in the App

If a user manually clicks “Undo” on a task, the app restores the original data.

Example:

• Step 1: A bulk edit task updates Product B’s title from “Classic Shoes” to “Limited Edition Shoes”.

• Step 2: A staff member later edits the title to “Premium Shoes” manually.

• Step 3: The user selects “Revert” in the bulk edit history, and the app restores the product title back to “Classic Shoes” (the original value before the bulk edit).

Result: The manual change (“Premium Shoes”) is lost because the revert action restores the original data.

Solution:

• Before clicking “Undo”, confirm that there are no new manual updates that should be kept.

• If you need to preserve manual edits, avoid reverting the task.

How to Prevent Manual Updates from Being Overwritten

Review scheduled revert tasks before making manual edits.

Pause automatic reverts if manual updates are needed.

Check the bulk edit history to confirm if a revert task was triggered.

If you do encounter any difficulty while proceeding these steps, don’t show any hesitation to contact us promptly via the email address [email protected].