Contact support

How to reach the Samita support team from inside the app or by email.

Inside the app

• Live chat: click the chat bubble in the bottom-right corner of any app page.

• Contact us in the app menu opens a form. Your name, Your email, Subject and Message are required.

Contact us

The form also asks for a Collaborator request code. This is the code from Shopify admin › Settings › Users › Security › Collaborators. Sharing it lets our team request collaborator access to your store so we can look at the task with you. Never share your Shopify password; the optional Password field is only for a temporary staff account you may have created for us.

By email

Write to [e-mail].

What to include

• The task ID (the # number in the Tasks list) and the task name.

• What you expected and what happened, with a screenshot of any error banner.

• If products look wrong, please contact us before pressing Revert now, so we can inspect the current state.