> For the complete documentation index, see [llms.txt](https://docs.samita.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.samita.io/help/contact-support.md).

# Contact support

Reach the Sami Product Labels support team through the in-app form, live chat, or email.

Three ways to reach us: the in-app contact form, live chat, or email.

## In-app contact form

The fastest route, because it sends us your store details along with your message.

{% stepper %}
{% step %}

## Open Contact Us

In your Shopify admin, open the **Sami Product Labels** app, then click **Contact Us** in the app sidebar.
{% endstep %}

{% step %}

## Choose a topic

Under **What do you need help with?**, pick the option that matches your problem:

* Badge/label not showing
* Display or position issue
* Product targeting issue
* Sale, discount, or stock badge issue
* Design/customization request
* Theme or app conflict
* Pricing, plan, or feature question
* Other

The rest of the form appears once you choose. To pick a different topic later, click **Change topic** on the right.
{% endstep %}

{% step %}

## Narrow it down

Use the **Which issue best describes your problem?** dropdown to pick a specific issue within your topic. This is required, and it routes your request to the right person.
{% endstep %}

{% step %}

## Check your contact details

**Your name** and **Your email** are filled in from your Shopify account. Both are required — correct them if we should reply somewhere else.
{% endstep %}

{% step %}

## Add the page and describe the problem

| Field                         | What to put in it                                                                                     |
| ----------------------------- | ----------------------------------------------------------------------------------------------------- |
| **Product or page URL**       | A link to a page where the problem is visible, for example `https://your-store.com/products/example`. |
| **Collaborator request code** | Optional. Lets us request admin access if we need to fix or customize your theme.                     |
| **Describe your issue**       | Required. What happened, and what you expected instead.                                               |

{% hint style="info" %}
Find your collaborator request code in **Shopify admin > Settings > Users and permissions > Collaborators**. Supplying it up front saves a round trip on theme-related issues.
{% endhint %}
{% endstep %}

{% step %}

## Attach a screenshot or video

Under **Screenshot or video**, click **Add files**. The field accepts image and video files — a recording of the problem is usually the fastest way for us to diagnose it.
{% endstep %}

{% step %}

## Submit

Click **Submit**. The button stays disabled until every required field is filled. We reply by email.
{% endstep %}
{% endstepper %}

## Live chat

Click the chat widget in the bottom-right corner of the app for real-time help.

## Email

Write to <support@samita.io>. Include your store URL and a description of the issue for the fastest response.

{% hint style="info" %}
**VIP support** is included on the **GOLD** and **DIAMOND** plans. Every plan includes 24/7 email support.
{% endhint %}

## Next steps

* [Troubleshooting](/help/troubleshooting.md) — try the common fixes first.
* [Frequently asked questions](/help/faq.md) — quick answers to common questions.


---

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