Contact support

Reach the Sami Product Labels support team through the in-app form, live chat, or email.

Three ways to reach us: the in-app contact form, live chat, or email.

In-app contact form

The fastest route, because it sends us your store details along with your message.

1

Open Contact Us

In your Shopify admin, open the Sami Product Labels app, then click Contact Us in the app sidebar.

2

Choose a topic

Under What do you need help with?, pick the option that matches your problem:

• Badge/label not showing

• Display or position issue

• Product targeting issue

• Sale, discount, or stock badge issue

• Design/customization request

• Theme or app conflict

• Pricing, plan, or feature question

• Other

The rest of the form appears once you choose. To pick a different topic later, click Change topic on the right.

3

Narrow it down

Use the Which issue best describes your problem? dropdown to pick a specific issue within your topic. This is required, and it routes your request to the right person.

4

Check your contact details

Your name and Your email are filled in from your Shopify account. Both are required — correct them if we should reply somewhere else.

5

Add the page and describe the problem

Field	What to put in it
Product or page URL	A link to a page where the problem is visible, for example https://your-store.com/products/example.
Collaborator request code	Optional. Lets us request admin access if we need to fix or customize your theme.
Describe your issue	Required. What happened, and what you expected instead.

Find your collaborator request code in Shopify admin > Settings > Users and permissions > Collaborators. Supplying it up front saves a round trip on theme-related issues.

6

Attach a screenshot or video

Under Screenshot or video, click Add files. The field accepts image and video files — a recording of the problem is usually the fastest way for us to diagnose it.

7

Submit

Click Submit. The button stays disabled until every required field is filled. We reply by email.

Live chat

Click the chat widget in the bottom-right corner of the app for real-time help.

Email

Write to [e-mail]. Include your store URL and a description of the issue for the fastest response.

VIP support is included on the GOLD and DIAMOND plans. Every plan includes 24/7 email support.

Next steps

• Troubleshooting — try the common fixes first.

• Frequently asked questions — quick answers to common questions.