Emails overview

The two emails SA Request a Quote sends, who receives them, and where in Advanced settings you change them.

Quotes live or die on email. One message tells you a request has arrived; the other tells your customer you have it. Both are set up in the same place.

Where the settings are

Go to Advanced settings in the app sidebar. It has five tabs — Hide price, Email notifications, PDF template, Translations and Integrations — and everything on this page lives under Email notifications.

The Email notifications tab in Advanced settings.

You can also reach it from the app dashboard. In the Setup guide, the step Set up email notifications has an Open notifications button.

What the tab contains

Section	What it does
Mail notifications	Automatically send an email notification to the store owner when a quote is submitted.
Auto response email	Automatically send an email notification to customers after they submit a quote.
SMTP	Choose which mail server the two emails are sent from.

Mail notifications and Auto response email each have an icon button on their row. That button opens the email in its own editor. SMTP is a dropdown you set directly on the tab.

Inside the email editor

Opening Mail notifications shows what that editor holds.

The Mail notifications editor, opened from the icon button on its row.

The editor behind both quote emails.

Control	What it is for
Basic / Advanced	The two template tabs. Everything below sits on Basic.
General → Email	The section that holds the addresses and the subject line.
Admin email	Who receives the notification. Several addresses, comma-separated, up to a maximum of five.
Subject	The subject line the email arrives with.
PDF attachment → Attach PDF file	Send the quote as a PDF alongside the message.
Reset template	Go back to the template you started with.
Preview	Read the email back as it will arrive.

The message itself is written in a rich-text editor, with the usual File, Edit, View, Insert, Format, Tools, Table and Help menus. You do not need to touch any code.

The Auto response email opens the same way, from the icon button on its own row.

Two of these controls have a page of their own: Change notification recipients for Admin email, and Attach a PDF to quote emails for Attach PDF file.

Who the emails come from

By default the app sends from its own mail service, and the SMTP dropdown reads Use the app's default email. The sender address is [e-mail].

You can send from your own mail server instead — the app supports nine providers. See Send from your own address (SMTP).

Custom SMTP mail server, Editable email template and Send email automatically are all listed on the FREE plan, so you can set up both emails properly without upgrading.

Emails in other languages

Both quote emails are translated by Translations AI on the Translations tab, alongside your quote form and storefront text. See Translate quote emails.

In this section

• Emails sent to admin — the notification you receive

• Emails sent to customers — what the customer receives

• Change notification recipients — who gets notified

• Send from your own address (SMTP) — send from your own address

• Attach a PDF to quote emails — attach a PDF to the quote email

• Translate quote emails — email in your customers' languages

Next steps

• Emails sent to admin — make sure quote alerts reach the right people

• Send from your own address (SMTP) — send from your own address instead of the app's

• Troubleshooting — if emails are not arriving