Sale popup general settings

The timing, sequencing, and display behaviour shared by every sale popup on your store.

Each popup has its own content, design, and schedule. Popup General Settings holds the behaviour they share — how they're paced, how many run, and what order they appear in.

Open it from the Sale Popups page.

Popup General Settings applies to every popup on your store.

Display behaviour

Setting	What it does
Show / hide time ago	Whether popups show a relative time. Options are Show time ago, Hide time ago, and Smart hide
Hide time ago after	With Smart hide, the age at which the time stops being shown — paired with a Time unit of Minutes, Hours, or Days
Truncate content	Cuts long content to one line instead of wrapping it. The app's example: "Product na..."
Hide close button	Removes the ✕ from the popup
Show text right to left	Renders popup text right-to-left, for RTL languages

Think twice about Hide close button. A popup a shopper can't dismiss is the kind of thing that gets a store's whole site muted. If it's on, make sure Duration on each popup is short enough that it goes away on its own — see Visibility and schedule.

Timing

These four settings pace every popup on your store.

Setting	What it controls
Display duration	How long each popup stays on screen, in seconds
Time before the first pop	How long after the page loads before the first popup appears, in seconds
Gap time between two pops	The wait between one popup closing and the next opening, in seconds
Maximum of popups	How many popups can be shown in total

A few things worth getting right:

Give the page a moment first. A popup that appears instantly interrupts a shopper who hasn't yet seen what they came for. A few seconds of delay costs nothing.

Leave a real gap. Back-to-back popups read as a stream of notifications rather than a message.

Keep the maximum low. This is a ceiling on interruptions per shopper, and a low one is a feature.

Sales Pop strategy

How the app chooses which popup to show when you have several.

Setting	What it does
Display by	Display randomly or Display in order
Replay playlist	Starts again from the beginning once everything has been shown
Continue after page reload	Picks up at the next popup after a reload instead of restarting the list
Based on product view	Only shows popups related to the product the shopper is looking at

Display in order is the one to use when your popups tell a sequence — an announcement, then the offer. Display randomly suits a set of independent messages.

Continue after page reload is usually what you want. Without it, a shopper who browses five pages sees your first popup five times.

Replay playlist combined with a high Maximum of popups means a shopper can keep seeing the same popups round and round. Turn it on only if the popups are genuinely worth repeating.

Font

The page also carries a font setting applied to popup text, so every popup shares a typeface unless one overrides it in its own Design tab.

A conservative starting point

If you're not sure, start here and adjust:

• Time before the first pop — long enough for the page to be read first

• Gap time between two pops — clearly longer than the display duration

• Maximum of popups — low, and raise it only if the first one is working

• Display by — Display in order, with Continue after page reload on

Next steps

• Visibility and schedule

• Sale popups overview

• Design and position

• Create a sale popup