Contact support

How to reach the SA Request a Quote team, and what's worth including so the first reply is a useful one.

Email us

[e-mail]

From inside the app

The dashboard has a Need any help? section with three routes, so you don't have to leave your admin:

Option	Button	Use it for
Help docs	Learn more	Opening this documentation.
Get email support	Contact us	Anything that needs someone to look at your store.
Start live chat	Start chat	A quick question, when chat is available.

Help, email support and live chat all sit at the bottom of the dashboard.

Contact us is also in the app menu in your Shopify sidebar, below Pricing plans.

Pricing plans lists 24/7 email support under What every plan gets you, so email is available whichever plan you're on. The page itself is the authority on what your plan includes.

What's worth including

Storefront problems are much easier to answer when the reply doesn't have to start with questions. These four usually save a round trip:

Include	Why it helps
Your store URL	Lets someone look at your actual settings and theme rather than guessing.
A link to the page with the problem	A specific product or collection URL is far more useful than "the product page".
A screenshot	Shows exactly what you're seeing, including anything your theme is doing.
What you expected instead	Separates a bug from a setting that just needs changing.

If the problem is with an email, also say which address you tested and roughly when. Quote notifications are sent from [e-mail] unless you have set up your own SMTP provider, so say which of the two applies.

Things the app itself points at support for

A few settings say to get in touch rather than offering a button:

Where	What it says
Quote PDF template	"Remove the watermark from your PDF. Please contact us to verify your store and receive this service for free." See quote-pdf.md.
Admin email, in the Mail notifications editor	"A maximum of 5 addresses is allowed. Contact us to increase the number of emails added." See change-recipients.md.

Theme-specific button placement is the other common one — if your theme puts its buy buttons in unusual markup, the quote button may not land where you expect, and that's worth sending in with a product URL.

Before you write

Many issues have a documented fix that's faster than waiting for a reply:

• Troubleshooting — quote button missing, prices still showing, blank quote pages, emails not arriving

• FAQ — short answers to common questions

• Plan comparison — if a feature seems missing, check it's on your plan

A feature you can't find is often a plan difference rather than a fault. Open Pricing plans in the app menu to see which plan you're on and what it includes.

If you're asked for access to your store

Some theme-specific problems can't be diagnosed from the outside, so you may be asked for collaborator access. That's yours to grant or refuse: you set it up in your own Shopify admin, and you can revoke it once the issue is resolved.

Don't send your Shopify password to anyone, including us. Collaborator access is granted through Shopify's own system and never needs it.

Legal and privacy

• Privacy policy

• Terms and conditions

• Permissions and data — what the app accesses and stores

Next steps

• Troubleshooting — check the common fixes first

• FAQ — quick answers

• Pricing plans — check what your plan includes