Customize request and access emails

Edit the subject, content, and variables of the admin notification and customer access emails sent by Request access.

Request access sends two different emails: one that tells you a shopper submitted a request, and one that tells the shopper they've been granted access. Both are edited from the same Manage email page.

Getting to Manage email

From the Request access list, click Manage email at the top right of the page.

An open request's detail page also has a Customize the style of your email access request card, but its Customize button goes to the app's General settings (the storefront notification and Custom CSS options) — not to this page. To edit the emails themselves, always use Manage email on the Request access list.

Two separate templates

At the top of the Manage email page, switch between:

• Admin email — sent to you every time a shopper submits a new request.

• Customer email — sent to the shopper when you click Send access on their request.

Each template is edited independently — changes to one don't affect the other.

Editing a template

For whichever template is selected:

• Email subject — a plain text field. For the Admin email, the subject also supports variables (for example, including {{customer_name}} in the subject line).

• Preview / Edit code — toggle between seeing the email rendered with sample data (Preview) and editing its raw HTML directly (Edit code). There's no separate set of controls for colors, the logo, or the footer — the app's default template already includes all of that, and if you want to change the colors, swap the logo image, or edit the footer text, do it by editing the HTML in Edit code mode.

• Reset default HTML — discards your edits to that template's subject and HTML and restores the app's original design.

Previewing the Admin email template with sample data.

Editing a template's raw HTML, with the available variables listed alongside it.

Available variables

Next to the editor, a panel lists the variables you can drop into that template's subject or HTML — click Copy next to any variable to copy it to your clipboard. The app fills in the real value when the email is actually sent. The variables differ by template, since each email has access to different information:

Variable	Available in	What it fills in
{{shop_name}}	Admin and Customer	Your store's name.
{{customer_name}}	Admin	The name the shopper entered on the request form.
{{customer_email}}	Admin	The email address the shopper entered.
{{request_message}}	Admin	Any optional message the shopper included with their request.
{{admin_link}}	Admin	A link straight to that request in the app, so you can review it in one click.
{{access_url}}	Customer	The URL of the locked page they requested access to.
{{passcode}}	Customer	The passcode you selected to send, if the lock uses a Passcode rule.
{{secret_link}}	Customer	The secret link you selected to send, if the lock uses a Secret link rule.

The variables panel only lists the variables valid for the template you're currently editing, so the list changes when you switch between Admin and Customer.

Very high-volume stores should note a daily email limit applies to request access emails on trial or free plans.

Related docs

• Request access overview

• Manage access requests

• Passcode

• Secret link