Request access overview

Let shoppers ask for access to a Passcode- or Secret-link-protected lock, and review and grant those requests from the admin.

Request access adds a "please give me access" path for shoppers who hit a lock they can't get past on their own. Instead of only showing a passcode field or requiring a secret link, the lock can also show a small form. The shopper fills it in, you get notified, and you decide whether to send them the passcode or secret link by email.

Request access only works on locks that use the Passcode or Secret link access rule. It isn't available for other rule types (logged-in customers, customer tags, date range, and so on), because those don't have a shared credential for you to hand out.

Turn on Request access for a lock

1. Open the lock's editor and click Customize templates in the Preview panel.

2. In the left sidebar of the panel that opens, select the template your lock uses — Passcode or Secret link.

3. Scroll the middle column past Translation to the Design section and turn on Form request access.

If the lock's access rule isn't Passcode or Secret link, this option isn't available — switch the lock to one of those two rule types first. Request access may also require a paid plan; if it does, you'll see an upgrade prompt instead.

Turn on Form request access in the Customize templates panel, under Design.

Choose how the form is collected: default or Integration

Once Form request access is on, pick how the request form itself is shown:

• Default — the app shows its own built-in form on the storefront lock screen. No extra setup needed; this is the simplest option.

• Integration — instead of the app's form, you use a form hosted or built by a third-party tool (for example, a form builder or CRM). Selecting Integration reveals a Short code field where you paste an embeddable snippet (the app shows a placeholder like <div class="samitaWS-registrationForm" data-id="..."></div>). That short code is what actually renders on the lock screen in place of the default form. An in-app info banner points you to further documentation if you're not sure how to get the short code for your form.

Use Integration when you already collect leads through another tool and want the request to land there instead of in the app's own Request access list.

Customize the form copy

Directly below the Form request access toggle, in the same Design section, you can edit the text shown with the form:

Field	Default
Title	Request access
Message	You do not have access right?
Action text	request access!

The preview on the right updates as you type, so you can see exactly how the invitation reads on the lock screen.

The form's own field labels (Email, Name, Message, Send request) and its success message live a little higher up in the same panel, under Translation — and like all lock copy, they're editable per storefront language via the language switcher at the top of the panel. See Translate lock messages.

How the end-to-end flow works

1. A shopper reaches a Passcode- or Secret-link-protected page and doesn't have the passcode or a valid secret link.

2. Because Form request access is on, they see the request form (or your Integration form) instead of a dead end. They submit their name, email, and an optional message.

3. You're notified by the Admin notification email, sent to your store's contact address for every new request.

4. You open the request in the Request Access list, review who asked and for what, and pick which passcode or secret link to hand out.

5. You click Send access. The shopper receives the Customer access email containing the actual passcode or secret link, and the request is marked resolved.

See Manage access requests for what the list and the review screen look like, and Customize request and access emails for editing what those two emails say and look like.

This is separate from a Shopify customer account access request. Request access is specific to content locked with the app's Passcode or Secret link rule — it has nothing to do with Shopify's own customer account or B2B company account approval flows.

Video walkthrough

Request access lives inside a Passcode or Secret link lock, so this walkthrough builds a passcode lock from scratch — the setup Request access sits on top of:

Related docs

• Passcode

• Secret link

• Manage access requests

• Customize request and access emails