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    Contact support

    Reach the Sami Product Labels support team through the in-app form, live chat, or email.

    Three ways to reach us: the in-app contact form, live chat, or email.

    In-app contact form

    Section titled “In-app contact form”

    The fastest route, because it sends us your store details along with your message.

    1. Open Contact Us

      Section titled “Open Contact Us”

      In your Shopify admin, open the Sami Product Labels app, then click Contact Us in the app sidebar.

    2. Choose a topic

      Section titled “Choose a topic”

      Under What do you need help with?, pick the option that matches your problem:

      • Badge/label not showing
      • Display or position issue
      • Product targeting issue
      • Sale, discount, or stock badge issue
      • Design/customization request
      • Theme or app conflict
      • Pricing, plan, or feature question
      • Other

      The rest of the form appears once you choose. To pick a different topic later, click Change topic on the right.

    3. Narrow it down

      Section titled “Narrow it down”

      Use the Which issue best describes your problem? dropdown to pick a specific issue within your topic. This is required, and it routes your request to the right person.

    4. Check your contact details

      Section titled “Check your contact details”

      Your name and Your email are filled in from your Shopify account. Both are required — correct them if we should reply somewhere else.

    5. Add the page and describe the problem

      Section titled “Add the page and describe the problem”
      Field What to put in it
      Product or page URL A link to a page where the problem is visible, for example https://your-store.com/products/example.
      Collaborator request code Optional. Lets us request admin access if we need to fix or customize your theme.
      Describe your issue Required. What happened, and what you expected instead.

    6. Attach a screenshot or video

      Section titled “Attach a screenshot or video”

      Under Screenshot or video, click Add files. The field accepts image and video files — a recording of the problem is usually the fastest way for us to diagnose it.

    7. Submit

      Section titled “Submit”

      Click Submit. The button stays disabled until every required field is filled. We reply by email.

    Live chat

    Section titled “Live chat”

    Click the chat widget in the bottom-right corner of the app for real-time help.

    Email

    Section titled “Email”

    Write to [email protected]. Include your store URL and a description of the issue for the fastest response.

    Next steps

    Section titled “Next steps”

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