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    Frequently asked questions

    Answers to the questions merchants ask most about Sami Product Labels.

    Plans and limits

    Section titled “Plans and limits”
    How many badges can I create?

    It depends on your plan. FREE allows up to 5 badges; GOLD and DIAMOND allow unlimited badges.

    Deleted badges still count toward the FREE limit. See Pricing plans for the full comparison.

    What happens to my badges if I downgrade?

    Badges that rely on features your new plan doesn’t include stop displaying, but nothing is deleted. Upgrade again and they reactivate with their settings intact.

    How do I apply a discount code?

    Open Pricing plans, click Have a discount code? beside the Choose your plan heading, enter your code in the Apply Discount Code dialog, and click Apply. Do this before you select a plan so the reduced price is used.

    Targeting and display

    Section titled “Targeting and display”
    Can I show different badges for different countries?

    Yes, on GOLD and above. Set a country restriction in the badge’s display conditions so it only shows to visitors from the countries you choose.

    See Target by country and language.

    Can I show a countdown timer on my badge?

    Yes, on GOLD and above. Insert the {countdown} variable into a text badge, then set the end date under Display > Visibility Date & Countdown.

    See Use dynamic variables and Schedule badge visibility.

    Can I use the app with a page builder like PageFly?

    Yes — PageFly, GemPages, Shogun, and similar builders all work. You may need to adjust the page conditions in the badge’s Display tab so badges appear on the pages the builder generates.

    Images and content

    Section titled “Images and content”
    What image formats can I upload?

    PNG, JPG, and SVG, up to 5 MB. The recommended size is 512 × 512 px. The app shows these requirements beneath the image field in the editor.

    Can I move badges between stores?

    Not directly — there is no export or import action, so badges cannot be transferred between stores. Within a single store, use Duplicate to copy a badge.

    See Duplicate and manage badges.

    Shopify Sidekick

    Section titled “Shopify Sidekick”
    Can I use Shopify Sidekick with Sami Product Labels?

    Yes, on every plan, with nothing to install. Click Work with Sidekick at the bottom of your Shopify admin, allow Sidekick to use Sami Product Labels when it asks, and ask about your badges, badge groups, banners, discounts, or badge performance. See Shopify Sidekick.

    Can Sidekick change my badges?

    No. Sidekick only reads your app data. When you ask it to create a text badge, it opens the badge editor already filled in, and the badge is created only when you click Save. See Draft a text badge with Sidekick.

    Performance

    Section titled “Performance”
    Will the app slow down my store?

    No. The app uses Shopify’s App Embed and delivers badge data through metafields, so badges load as part of your theme without extra API calls or external scripts.

    Next steps

    Section titled “Next steps”

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