> For the complete documentation index, see [llms.txt](https://docs.samita.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.samita.io/sami-b2b-onboarding/companies/hold-or-remove-a-company.md).
# Put a company on hold or remove it from B2B
Stop a company's buyers at checkout by putting the company on hold or removing it from B2B, and let them order again later.
In Sami B2B Onboarding, you can stop a company's buyers from placing orders without deleting anything. Put the company **On hold** for a pause, for example while an invoice is overdue. Choose **Remove from B2B** when you've stopped working with it.
Both stop the company's buyers at checkout:
| | **On hold** | **Removed from B2B** |
| ------------------------------------------------ | ----------- | -------------------- |
| Buyers can check out | No | No |
| Included in duplicate checks on new applications | Yes | No |
| Included in the yearly tax ID re-check | Yes | No |
| Deleted in the app or in Shopify | No | No |
{% hint style="info" %}
**Before you start**
* Checkout is held for companies the app can find at checkout. For a company in Shopify, that's every buyer who orders for it. For a company kept only in the app, it's the buyer who applied. A company imported from a CSV file has neither, so checkout can't be held for it.
* The app's checkout rule must be installed in your store. It installs itself; the **Account status** card warns you when it isn't.
* Your own Shopify account needs the **Companies** and **Customers** permissions. Ask the store owner to add them in Shopify under **Settings › Users**.
{% endhint %}
## Put a company on hold
{% stepper %}
{% step %}
### Open the company
In the Shopify admin, open **Sami B2B Onboarding**, click **Companies** in the app menu, then click the **Companies** tab. Click the company's name, for example **Acme Supply Co.**
{% endstep %}
{% step %}
### Turn off ordering
In the **Account status** card on the right, turn off **Can place orders**. The note under the switch now reads "Once you save, checkout is blocked for this company's buyers." The save bar appears at the top of the admin.
{% endstep %}
{% step %}
### Save
Click **Save**. The badge beside the company's name changes to **On hold**, and the change appears on the company's timeline with your name.
{% endstep %}
{% endstepper %}
Nothing changes for the buyers until you click Save in the save bar.
## What the company's buyers see
Buyers can still browse your store and add products to their cart. When they reach checkout, Shopify shows a message and won't let them complete the order:
> Your company account is on hold. Contact us to place an order.
A buyer from a company on hold sees this message at checkout and can't place the order.
The pause holds even if **Block checkout while pending** is off in **Settings › Access**. It applies to this company only. Your other buyers aren't affected.
To change the message, or translate it, open **Settings › Translate**, choose a language, and edit the **Company on hold** row under **Checkout** in **Storefront messages**. See [Translate](/sami-b2b-onboarding/settings/translate.md).
{% hint style="info" %}
For a company kept only in the app, the app adds the tag `b2b-paused` to the buyer's customer in Shopify while the company is paused, and removes it when the company can order again. Don't remove the tag by hand.
{% endhint %}
## Remove a company from B2B
{% stepper %}
{% step %}
### Click Remove from B2B
Open the company and find the **Account status** card. Click **Remove from B2B**. The note reads "Once you save, the company is removed from B2B and checkout is blocked for its buyers."
{% endstep %}
{% step %}
### Save
Click **Save** in the save bar. The badge changes to **Removed from B2B**.
{% endstep %}
{% endstepper %}
Changed your mind before saving? Click **Restore to B2B**, or **Discard** in the save bar.
## Let the company order again
* **On hold**: turn on **Can place orders** in the **Account status** card, then click **Save**.
* **Removed from B2B**: click **Restore to B2B**, then click **Save**. The company becomes **Active**.
The note under the switch reads "This company's buyers can check out." once it's saved. Buyers can check out again right away.
## If the card shows a warning
| Message on the card | What it means and what to do |
| ---------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| "This company has no Shopify company or customer, so checkout can't be held for it." | The company only exists in the app, usually because it was imported from a CSV file. You can still change its status, but its buyers aren't stopped at checkout. |
| "The checkout lock isn't installed on this store, so a pause isn't enforced. See Settings > Access." | The app's checkout rule isn't in your store yet, so the pause isn't enforced. The rule installs itself. Open **Settings › Access** to see whether it's installed yet. If it still isn't, [contact support](/sami-b2b-onboarding/help/contact-support.md). |
| "Your Shopify account needs the … permission to change a company's status." | Your staff account is missing a Shopify permission. Ask the store owner to add it under **Settings › Users** in Shopify. |
If Shopify refuses the change when you save, a red banner says so and nothing is saved. The company keeps the status it had. Click **Save** again.
## Next steps
* [Manage a company](/sami-b2b-onboarding/companies/manage-a-company.md) — everything else on the company page.
* [Block checkout until approved](/sami-b2b-onboarding/store-access/block-checkout-until-approved.md) — stop buyers who aren't approved yet, for the whole store.
* [Translate](/sami-b2b-onboarding/settings/translate.md) — change the on-hold message buyers see.
---
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